08 December 2007

Letter to Royal Mail

Since moving to the UK eight years ago, I am every so often reminded that the UK is somewhat of a Second-World country. The mail is a case in point. Below is me going postal.

"Dear Sirs,

"The incident dates are every time I have received a package via Royal Mail since I moved to this address in July 2006.
"The most recent incident is particularly galling because the package contained perishables. It was supposed to be delivered Friday, 7 December 2007. There were two of us at home when the 'Sorry, you were out' notice was pushed through the letter slot. I am convinced that the delivery officer never had any intention of trying to deliver the package as this is part of an ongoing problem.
"Of course the telephone number on the notice doesn't allow the caller to actually talk to anyone and refers them to the website. Luckily I do have internet access. In the past the website has been under construction. Today it was working, at last. But it didn't give the one option I needed, which was to redeliver the package on Saturday. Monday was the only option for getting a redelivery or picking up the item in person from the delivery office which is over a mile away. Either way, the perishable goods will have perished by then.
"As I mentioned, this is not a one-off, but rather part of an ongoing pattern. The delivery officer, whose name I do not know, never, ever delivers packages. She delivers 'Sorry, you were out' notices. As I work from home, I am in during the postal deliveries. I have watched the notices come through the letter box. I have asked the delivery officer about them but she claims that it couldn't have been her delivering the notice and that it must have been someone else despite the fact that I had just caught her pushing one through the letter slot. Additionally, if she had brought the packages, she could have left them with either of my neighbours, both of whom I know and are home during postal deliveries.
"The simple fact is that she does not deliver packages, ever. My guess is that she doesn't like carrying them and never gets called on it since most people are not home during delivery hours.
The result is that whenever I am sent a package I have to wait two days and then take at least an hour out of my day to go pick up the package, since the delivery office is over a mile away.
Please prove the delivery officer wrong by actually doing something. Last time I caught her putting one of the 'Sorry, you were out' notices through my letter slot, she told me, 'Go ahead and complain. They won't do anything. They never do.'


"David Mulholland"



Anonymous Anonymous said...

I've been experiencing a similar problem, and have made a formal complaint. Because this has been happening on a regular basis, you should make a formal complaint. Even though some delivery officers think they're untouchable, it's only because noone actually makes a formal complaint about them. I'm sure if a rogue delivery officer got enough complaints, their managers would be forced to do something about it. Failing that you could lways complain to a regulatory body.

29 February, 2008 14:58  

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